Privacy Policy

Sherway Immigration (registered legal name Sherway Canada Immigration Inc.), headquartered at 15th Floor, 4 Robert Speck Pkwy, Mississauga, Ontario L4Z 1S1, Canada, with additional offices in the UAE and India. Our licensed consultant, Mustafa Backer, RCIC, is regulated by the CICC, registration number R524131.

PIPEDA is the federal law that applies to how we handle your personal information across Canada. Three provinces also have their own private-sector privacy law, found "substantially similar" to PIPEDA, that applies alongside it for activity within that province:

• Quebec — the Act respecting the protection of personal information in the private sector (as modernized by Law 25), overseen by the Commission d'accès à l'information (CAI).
• British Columbia — the Personal Information Protection Act (PIPA), overseen by the BC Office of the Information and Privacy Commissioner.
• Alberta — its own Personal Information Protection Act (PIPA), overseen by the Alberta Office of the Information and Privacy Commissioner.

If you're in Quebec, BC, or Alberta, your provincial law and its oversight body apply to us in addition to what's described below; everywhere else in Canada, and for personal information that moves across provincial or national borders, PIPEDA and the federal Office of the Privacy Commissioner of Canada (OPC) apply. The rights and practices in this policy are written to hold up under all of them — where one gives you something extra (for example, Quebec's right to data portability), we say so specifically.

Depending on how you reach out, we may collect:

• Contact details — your name, email address, and phone number.
• Immigration background you choose to share — your immigration goals, current status, country of citizenship, and answers to our online eligibility checkers.
• Documents you send us — a resume/CV, or other supporting documents you choose to provide ahead of a consultation.
• Communications — messages sent by email, WhatsApp, or through our website, and, if you call our office, a recording and transcript of that call.
• Payment confirmation details for the consultation fee.
• Basic technical information every website collects automatically — your IP address, browser and device type, and which pages you visit.
• Advertising and analytics information — as we run paid advertising for Sherway's services, tools such as Google Analytics, Google Ads conversion tracking, and the Meta (Facebook/Instagram) Pixel may record which ad or page brought you here and how you use the site afterward, so we can tell which advertising is actually working. See "Cookies" below for how to control this.

We only ask for what a licensed consultant actually needs to understand your situation and prepare for a consultation — nothing here is used to make an immigration decision on its own.

• To respond to your enquiry and understand what you need help with.
• To prepare for and deliver your consultation with a licensed RCIC.
• To manage your file if you go on to retain our services.
• To meet our own regulatory record-keeping obligations as a CICC-licensed firm.

We do not sell your personal information, and we do not use it for advertising unrelated to Sherway's own services.

We use software, including AI-assisted tools, to help our team work efficiently — for example, summarizing an enquiry into internal notes, or transcribing a phone call so nothing is missed. These tools support our staff; they do not replace them. No eligibility assessment, immigration advice, or decision about your case is ever made by software — only by Mustafa Backer, RCIC, or another licensed member of our team. Put plainly, for anyone this matters to under Quebec's Law 25 or otherwise: you will never be the subject of a decision, about your immigration matter or otherwise, that is based solely on automated processing with no human review. An eligibility checker's result is a preliminary, rules-based signal shown to our team, not a decision about you, and it is always reviewed by a person before it means anything for your file.

Some of the service providers we rely on to run our practice and website are based in, or store data in, the United States — which means your information may be subject to US law (including lawful access by US authorities) while it's in their systems. This is the same disclosure you'll see on our website consent checkboxes, and it applies regardless of which Canadian province you're in. We choose providers with strong security and privacy commitments, and we only share what each provider actually needs to do its job.

We work with a small number of service providers to run our practice and our website:

• Client relationship management (storing your contact record and case notes).
• Website hosting and our secure database.
• Internal team communication (limited to your name and which file it concerns — never the details of what was said).
• Phone and AI-assisted call handling, if you reach us by phone.
• AI-assisted drafting and summarization tools used internally by our team.

If you retain us, your application materials will naturally be submitted to the relevant government departments, agencies, courts, or tribunals your case requires — IRCC, a provincial nominee program, or others — as part of the service itself. Beyond that, we do not share your personal information with anyone outside our service providers except where the law requires it or with your consent.

If you've checked the box agreeing to receive updates from us by SMS or email, we may send you information about your enquiry and, occasionally, about Sherway's own services. Every such message identifies Sherway as the sender and includes a working way to unsubscribe, as Canada's Anti-Spam Legislation (CASL) requires. You can withdraw that consent at any time — just tell us, or use the unsubscribe link in any email.

We keep your information for as long as it's needed for the purpose we collected it — typically the length of our relationship with you, plus whatever retention period our regulatory obligations as a CICC-licensed firm require afterward. If you never proceed past an initial enquiry, we keep only what's reasonably needed to respond to you and meet those same obligations.

• You can ask what personal information we hold about you, and how it's being used.
• You can ask us to correct information that's inaccurate or out of date.
• You can ask us to delete information we no longer need for the purpose we collected it or for our own regulatory record-keeping obligations — if you never proceeded past an initial enquiry, this is usually straightforward; for a retained file, some records may need to be kept for the retention period CICC's own rules require.
• If you're in Quebec, you additionally have the right to ask for your personal information in a structured, commonly used technical format, so you can transfer it elsewhere (data portability).
• You can withdraw consent at any time — for marketing communications immediately, and for other uses subject to legal or contractual limits (for example, once you've retained us for an active application).

To exercise any of these, contact us at info@sherwayimmigration.com. We'll respond within a reasonable time and won't charge you for a normal request. If you're not satisfied with our response, you can escalate to whichever regulator matches where you live: the federal Office of the Privacy Commissioner of Canada for anywhere in Canada, or — if you're in Quebec, BC, or Alberta specifically — the Commission d'accès à l'information, the BC Office of the Information and Privacy Commissioner, or the Alberta Office of the Information and Privacy Commissioner, respectively (see "Which privacy law applies to you" above).

If a security incident creates a real risk of significant harm to you — for example, exposing sensitive documents like a passport scan — we will notify you and report it to the applicable privacy regulator(s) for your province as required by law, and take reasonable steps to limit the harm. We also keep an internal record of any incident, even one that doesn't meet that threshold, as several of the laws in "Which privacy law applies to you" above require.

This website and our services are directed at adults considering their own immigration options. We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we'll delete it.

We use reasonable technical and organizational safeguards to protect your information — encrypted connections, access limited to staff who need it to do their job, and vendor agreements with our service providers. No system is perfectly secure, and we ask you not to send highly sensitive documents (like a full passport scan) over unencrypted channels such as plain email where a more secure option is available.

This site uses essential cookies to run properly, and — as we run paid advertising for Sherway's services — analytics and advertising cookies (Google Analytics, Google Ads, the Meta Pixel) to measure how our ads perform. See our Cookie Policy for the full detail and how to opt out.

We may update this policy from time to time — for example, as our tools or service providers change. The "last updated" date at the top will always reflect the current version.

Questions about this policy or your personal information: info@sherwayimmigration.com or +1 647-948-8801.